Maarten Wouter Lippmann
1325 Pacific Hwy, #308
San Diego, CA  92101
+1 919 357 5459
maarten@lippmann.us

Computer Skills

Skill level Type Description
Advanced OS Microsoft® Windows® server systems, GNU/Linux (Debian™, SUSE® Linux Enterprise Server, Red Hat® Enterprise Linux), OpenBSD, Data ONTAP®, Vmware ESX
Advanced Development HTML, SQL (MySQL, PostgreSQL, ORACLE), PHP, Python (Django), Javascript, shell scripting (bash,tcsh,ksh)
Advanced Admin Xen hypervisor, Bind DNS, Windows Active Directory, RAID, ZFS, WAFL, NAS (SMB1, SMB2, NFSv3, NFSv4), SAN (FC, iSCSI, FCoE), network administration
Intermediate OS ORACLE® SOLARIS™
Intermediate Development Ruby, Perl
Intermediate Admin kvm/qemu, OpenStack

Relevant Work Experience

Aug 2014 - current
NetApp, San Diego, CA: Enterprise System Engineer/Account Technical Specialist. I am the primary and only dedicated technical sales resource for a large global account at NetApp and act as their trusted advisor when it comes to NetApp products. Among other job functions, I find customer opportunities and customer problems for Netapp products to help out with and solve; I then size all resulting NetApp solutions worldwide. I make sure the global footprint of existing NetApp storage (over half an exabyte, covering both on-prem and cloud systems) operates seamlessly, orchestrate consolidations, upgrades and migrations. I also inform NetApp product development teams about product gaps relevant to my customer to help plan roadmaps and make sure my customer's needs continue to be met over time.
Jun 2013 - Jul 2014
NetApp, San Diego, CA: Critical Problem Resolution engineer (CPR/EE V). NAS and SAN escalated support for the NetApp fabric attached storage systems. Specialized in NAS protocol (NFSv3, NFSv4, CIFS) and core (internal OS processes) support for Data ONTAP® 8.0/8.1/8.2 Cluster-Mode (clustered Data ONTAP). Still one of the most heavily relied upon clustered Data ONTAP support engineers in the company, my main tasks included the same as when I was an EE level IV. During this time I gave additional focus to driving supportability improvements into the product to speed up case resolution for anyone troubleshooting cDOT in the future.
August 2012 - Jun 2013
NetApp, Research Triangle Park, NC: Escalation engineer level IV. NAS and SAN escalated support for the NetApp fabric attached storage systems. Specialized in NAS protocol (NFSv3, NFSv4, CIFS) and core (internal OS processes) support for Data ONTAP® 8.0/8.1 Cluster-Mode (clustered Data ONTAP). My tasks included the same as those as TSE level III. As one of the most relied upon clustered Data ONTAP support engineers in the company, I handled the most severe and time critical of customer issues only, guaranteeing fast workarounds, quick isolation and resolution, and excellent customer satisfaction. I acted as an escalation resource for support engineers of any level, as well as any NetApp employee outside of support.
November 2010 - August 2012
NetApp, Research Triangle Park, NC: Technical support Engineer level III. NAS and SAN technical support for the NetApp fabric attached storage systems. Specialized in NFSv3, NFSv4, Data ONTAP® GX/8.0 Cluster-Mode and DataFabric Manager/Oncommand Core support. My main tasks included the same as those as TSE level II. These tasks were extended significantly by working directly with engineering to isolate, communicate and resolve defects in our latest and most state of the art product suite.
February 2010 - November 2010
NetApp, Research Triangle Park, NC: Technical support Engineer level II. NAS and SAN technical support for the NetApp fabric attached storage systems running Data ONTAP® 7G or 7-Mode. My main tasks included diagnosing, reproducing, and ultimately resolving complex customer issues.
January 2006 - February 2010
Island Training Solutions, Inc., Durham, NC: Senior administrator for UNIX and Windows Systems.  Responsibilities included network, mailserver, webserver, DNS and ClearCase® administration.  The server systems included various OSes, e.g. OpenBSD firewalls, SLES/RHEL ClearCase servers, Windows® Domain Controllers and SOLARIS™ NAS servers.  Developed an automated VMware based midsize virtual lab for remote IBM® Rational® training.  Additionally, I Instructed various IBM® Rational® software tools as a substitute teacher for Island Training.

Education

2004-2006
Radboud university, The Netherlands: Masters of Science, Cognitive Social Psychology.
1998-2004
Radboud university, The Netherlands: Bachelors Degree in Psychology, 2004.

Honors/Publications

2005
Daniël Wigboldus, Ad van Knippenberg & Maarten Lippmann, (2005). On-line evidence of spontaneous trait inferences during spoken language comprehension, Escon, 2005, Lisboa
2004
Tracie L. Stewart; Ad van Knippenberg; Janneke Joly; Maarten W. Lippmann; Berlinda J. Hermsen; Kevin R. Harris, (2004). The Influence of Attitudes Towards Women On the Relative Individuation of Women and Men in the Netherlands. Psychology of Women Quarterly, 3, pp. 240-245(6)

Languages

Fluent:English, Dutch
Proficient:Spanish, German, French